Refund policy
Luna & Lace — Return & Refund Policy
At Luna & Lace, we want you to love every piece. If something isn't right, we're here to help.
Return Window Returns are accepted within 30 days of delivery for eligible items.
Eligible Items To qualify for a return, items must be:
- Unworn, unwashed, and unaltered
- In original condition with tags attached
- Free from perfume, deodorant, or any stains
Non-Returnable Items The following items cannot be returned:
- Lingerie and intimates (for hygiene reasons)
- Final sale or clearance items
- Items marked as non-returnable at time of purchase
How to Start a Return Email us at jason.rodriguez3040@yahoo.com with your order number and reason for return. We'll respond within 2–3 business days with instructions.
Refunds Once your return is received and inspected, we'll notify you by email. Approved refunds are processed to your original payment method within 5–10 business days.
Exchanges We don't offer direct exchanges. Please return your item and place a new order for the correct size or style.
Damaged or Incorrect Items If you received a damaged or wrong item, contact us within 7 days of delivery with photos and we'll make it right at no cost to you.
Return Shipping Costs Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.